tag:blogger.com,1999:blog-13672227.post115038881295444636..comments2020-09-10T08:39:46.134-05:00Comments on Diary of a ZEN Master: Knowledge as a commodityUnknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-13672227.post-1150395012878675092006-06-15T13:10:00.000-05:002006-06-15T13:10:00.000-05:00We've been adopters of the free MediaWiki product ...We've been adopters of the free MediaWiki product internally for over a year now, and have found it to be a tremendous resource in eliminating dependencies on individual knowledge. Our HelpDesk does a lot of junior engineering between calls - as we cycle through HelpDesk staff, ramping up new techs takes a matter of days as opposed to months. This is primarily because we have so many processes and features of our environment documented and easily searchable. In my opinion, any vendor who can't do the same is headed for trouble sooner or later.ZEN Masterhttps://www.blogger.com/profile/08498873306925948312noreply@blogger.comtag:blogger.com,1999:blog-13672227.post-1150389321813187352006-06-15T11:35:00.000-05:002006-06-15T11:35:00.000-05:00Good point about the knowledge. Lately I've been ...Good point about the knowledge. Lately I've been experiencing issues with Vendors who don't know their own product well enough to fix it, making me dig and fight and scrape for the development information to fix it myself... then teaching them to do it... Sometimes I think they rely a lot on 'finding' the right info out there rather than learning their own product... Of course I also deal with nurses who can't plug in a power cord to the wall too...Anonymousnoreply@blogger.com