Our kind & friendly IBM account rep stopped by yesterday to see how things were going. We have a couple of pain points with our newly purchased TSM solution, which have two separate month-old "Crit Sit" incidents open...but as we continued to talk to him, it became evident that there were deficiencies at virtually every turn that needed to be addressed. New PC imaging process issues, pSeries performance issues, tape library/FC issues, etc. To talk about it out loud made it sound worse than we perceived it ourselves, which is counter to the normal scenario for us.
Vendors must hate dealing with us. The reps are usually nice enough, but if there's a crack anywhere in the foundation behind them, we're going to find it and challenge them to fix it.