Wednesday, January 04, 2006

A Knock Against IBM

We've deployed a number of IBM eServer x206 systems throughout our company, as well as about 4 x306's. To date, we've only had three issues with them in the 6-9 months they've been in place. Unfortunately, each one has found IBM tripping over their own shoelaces trying to meet our 4 hour response SLA.

Part shortages, staff retirements, etc. have all contributed to a far-below-satisfactory experience with the x-Series support model. Our servers have been in the midwest, southwest, even in the U.S. Virgin Islands. Repairs that should take a few hours, end up stretching into days.

Given the number of server systems we have to replace in the coming months, this had better be a series of unfortunate events - not a preview of woes to come.

Dell is out...if IBM fails, I guess it leaves HP/Compaq and Gateway (ugh).

No comments: